Return and Cancellation Policy
Elvorodona Ltd aims to ensure that customers receive the products they ordered in the expected condition. This policy explains how cancellations and returns are handled.
Order Cancellation
Customers who wish to cancel an order should contact Elvorodona Ltd as soon as possible after placing the order.
Cancellation requests may be accepted where the order has not yet been processed or dispatched.
Once an order has been dispatched, cancellation may no longer be possible and the request may instead be handled under the applicable return process.
Returns
Customers should contact us before sending a product back. This allows us to review the issue and provide the appropriate return instructions.
A return may be considered where a product arrives damaged, defective, incorrect, or materially different from the product ordered.
Return Conditions
Returned products should be unused and in their original condition, together with any relevant packaging or accessories where applicable.
Products that have been damaged through misuse, improper handling, alteration, or normal wear after delivery may not qualify for a return.
Damaged or Incorrect Products
If your order arrives damaged or you receive a product different from the one ordered, contact Elvorodona Ltd promptly with your order details and information describing the issue.
We may request photographs or other details to help assess the matter.
Refunds and Replacements
Where a return is approved, Elvorodona Ltd may provide a replacement, refund, or another appropriate resolution depending on the circumstances and availability of the product.
Where a refund is applicable, the method and timing may depend on the original payment method and the relevant payment provider.
Return Delivery Costs
Where a return is approved because the product was damaged, defective, or incorrectly supplied, Elvorodona Ltd will determine the appropriate arrangement for return delivery.
Where a return is requested for another reason, any applicable return delivery costs will be communicated before the return is processed.
Contact
For cancellation or return enquiries, contact:
Elvorodona Ltd
366, Murtala Muhammed Way, Yaba, Nigeria
08151376501
dona@elvorodona.com