Privacy Policy

This Privacy Policy explains how Elvorodona Ltd collects, uses, stores, and protects information provided by customers and visitors when using our website and services.

Information We Collect

We may collect information that customers provide when making an enquiry, placing an order, contacting us, or using features of our website.

This information may include your name, phone number, email address, delivery address, order details, and other information necessary to provide our products and services.

How We Use Information

Information provided to Elvorodona Ltd may be used to:

Process and fulfil orders.

Communicate with customers about orders and enquiries.

Arrange product delivery.

Respond to customer requests and support enquiries.

Maintain business and transaction records.

Improve our website, products, and customer service.

Prevent fraudulent, unauthorized, or unlawful activity.

Payment Information

Where payments are processed through third-party payment providers, payment information may be handled directly by those providers according to their own privacy and security practices.

Elvorodona Ltd does not need to retain complete payment card details when such information is processed securely by an authorized payment provider.

Sharing Information

We do not sell customer personal information.

Information may be shared with service providers where reasonably necessary to process an order or provide a requested service, such as delivery providers or payment processors.

Information may also be disclosed where required by applicable law or to protect the rights, property, security, or legitimate interests of Elvorodona Ltd or others.

Data Security

We take reasonable measures to protect customer information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Data Retention

We retain customer information for as long as reasonably necessary for the purposes for which it was collected, including order processing, customer support, business records, legal obligations, and dispute resolution.

Cookies and Website Technologies

Our website may use cookies or similar technologies to support website functionality, understand website usage, improve performance, and provide a better user experience.

Customers may be able to manage cookie settings through their browser.

Your Information

If you have questions about information held by Elvorodona Ltd or wish to make a privacy-related enquiry, you can contact us using the details below.

Policy Updates

This Privacy Policy may be updated when our business practices, website functionality, or legal requirements change.

Contact

Elvorodona Ltd
366, Murtala Muhammed Way, Yaba, Nigeria
08151376501
dona@elvorodona.com